Service Management

Analysis, design, implementation and optimisation of business processes according to the ITIL through consultations and the application of  CA solutions (Service Desk, Service Desk Knowledge Tools, Change Management Suite, Service Level Management Suite, Asset Portfolio Management):

• Automation of incident and problem management processes
• Creation of data bases as a kind of self-help for users and a way to cut down the costs
• Optimization of costs through the creation of surveillance over property and its monitoring  within the IT organisation 
• Management and monitoring of infrastructure changes
• Creation of service and process catalogues for automatic delivery of services ordered
• Monitoring of delivered services quality (SLA)
• Establishment of payment system for delivered IT services
• Analysis of existing IT processes
• Consultation on the application of ITIL recommendations for the optimization of business processes and lowering of costs in an IT environment
• Help during users’ education and raising awareness on the necessity to integrate 'bins' into an IT environment

Infrastructure Management

Analysis, design, implementation, optimisation and maintenance solutions for monitoring and managing ICT infrastructure through the use of  personal knowledge and CA (DSM, NSM, Spectrum, eHealth…) and other tools: CiscoWorks, FlukeNetworks (Crannog) and Infovista.
All ICT system elements are comprised– network devices, servers, personal computers, printers, data bases and etc. and are in function of supporting business processes related to the enterprise system.

• Control and management of network systems (servers, network devices, printers …)
• Monitoring of faults and analysis of infrastructure (fault management)
• Device capacity management
• Integration with notification and help systems (notifications)
• Trend analysis and performance management
• Monitoring of system use for billing purposes
• Consolidation of all management products in the environment 
• Creation of delegated insights in the infrastructure 
• Centralized management of distributed bases
• Control over distributed bases’ performances 
• Software delivery from the central point
• Automatic collection of inventory information on computers and installed software
• Safe and controlled access to computers and servers from distant locations 
• SW metering
• Creation of ready-made reports and adjustment of new reports 
• Education, consultation and user help solutions

Application Performance Management (APM)

Implementation of APM solutions for control and management of Java and .Net web application performances by the use of software CA tools (Wily Introscope, Wily Introscope PowerPacks and Wily Customer Experience Manager).

• End-to-end business system control
• Control and management of web application performances
• Monitoring of end users’ experiences with web applications
• Integration with notification and help systems (notifications)
• Insight in transactions according to the ‘end-to-end’ principle
• Monitoring of all systems participating in the execution of transactions (data bases, mainframe, web services, web servers …)
• Creation of views according to the principle of roles in the process of application support
• Preparation of ready-made reports and adjustment of new reports
• Education, consultations and help solutions for users
• Quick and efficient implementation with low level of burdens for existing systems
• 0-24 surveillance

IT Portfolio Management

CA Clarity™ Project Portfolio Management Suite enables companies to accomplish top performances because it increases the quality of their engagement in business operations and enables top efficiency. This group of tools comprises the following integrated modules: portfolio planning, request management, project development, resource planning and time, risk and cost management.

CA Clarity™ Project Portfolio Manager

Complex environments often complicate finding of right decisions since all useful information influencing the decision-making process cannot be found at one place. In order to support the decision-making process whether to enter or not a particular investment, this module provides excellent opportunities for optimal application. 

• What-if analysis through graphic interface
• Follow-up for complete portfolio of a particular product or project
• Support for business processes through imbedded and user-friendly, easy to configurate workflow
• Graphic interface for work process displaying, viewing and reporting
• Investment follow-up and their dynamic or static allocation

CA Clarity™ Resource Manager

Human resources management is one of the most important processes within a company. The correct choice of specialists for particular tasks at the right time is one of the most important challenges.

• Dynamic monitoring of human resources, their skills and availability
• Graphic reporting on resource usability
• Resource usability planning
• Resource data base browsing while looking for the best choice

CA Clarity™ Project Manager

It is a top quality set of tools used for complete control over your projects with all useful parts such as planning, evaluation, cost analysis, resource and time management and many more that is expected from a modern PM tool.

• Resource, deadline and cost planning
• Embedded templates in accordance with the best recommendations for an easy start
• Finding human resources for particular projects and monitoring the time spent

CA Clarity™ Demand Manager

This module offers a comprehensive insight in all requests resulting from projects, services, new ideas or incidents within a company (including the interface with the CA Service Desk system).

• Collection of all requests, their analysis, classification and evaluation
• Easy decision-making for approving or denying requests 
• Embedded workflow provides complete automation of business processes 
• Monitoring incidents, classification of incidents and costs enables the creation of requests for alternations which are the result of incident situations

CA Clarity™ Financial Manager

The basic function of this module is management of all costs and profits related to strategic projects. It comprises all financial aspects within a particular project and complete and adjustable reports are its constituent part.

• Monitoring invoices and costs resulting from the use of IT services
• Easy planning and budget evaluation 
• Reporting on expenditures and budget variation 

Availability & Recovery management

Constant data availability and its security storage are one of the most important factors and requests put before any IT system. Solutions and products we offer represent the technological answer to growing list of demands.

• Data protection on server and client architecture prevents the loss of important data or documents
• Integration with safety solutions provides the protection of stored data
• Embedded encryption prevents data browsing in case of IT system invasion
• Solutions for constant data replication provides quick recovery of key IT infrastructure, integration with virtual environments lowers the costs related to infrastructure maintenance and provides high level of data availability
• Automatic fail-over in case of system failure maintains all critical applications and makes them constantly available

Solutions with CA ARCserve Backup product family offers the most comprehensive protection of your data. We offer centralized control and advanced techniques in order to satisfy the business demands of different organizations. We provide high-performance solutions that combine advanced "D2D2T" (disk-to-disk-to tape) data storage with other integrated tools such as, for example, antivirus or encryption tools. This provides for the safest "out-of-the-box" solutions for safe data storage. We also offer CA XOsoft™ Replication and CA XOsoft™ High Availability solutions in order to establish a robust business continuity and disaster recovery (BC/DR) solutions, combining them with replication solutions and continuous data protection – CDP.

Information Management

Information management is especially important both on data base and messaging systems. New legislation, regulations and provisions impose high standards and requests before the IT. High costs related to the maintenance of disk space and difficult finding of real information at the right time also represent another obstacle to company growth. 

• Storing all messages or documents according to defined rules
• User access to all archives according to defined safety policies 
• Provides compatibility with all regulations and provisions of law in data protection and preservation
• Embedded encryption disables stealing of data and its abuse 
• Storing and classifying all or certain data according to defined rules
• Frees the space for data storage by using embedded compression mechanisms and storing archived material on an exterior storage device

Solutions for CA File Manager data base management and CA Message Manager e-mail storage provide compatibility with legal provisions and regulations, data storage and management  within the IT system and easier and quicker information sears in today’s digital world for companies and organizations regardless of their size.

Attached files

• Sedam IT ICTM Datasheet - HR (pdf 711.06 KB)