Contact Centre
Implementing a modern, multi-channel contact centre system based on the Cisco Unified Contact Centre platform, composed of the following components: IP telephone exchange (IP Cisco Call Manager), IP audio-text machine (Cisco IP IVR), multi-channel contact management system (Cisco ICM)managing...
Network Technologies
Data Communication Design, planning, implementation and maintenance of routing, switching and security solutions (Cisco, F5, Secure Computing):design and architecture of routing in IT-communication networks regardless of technology, data transmissionscreening of the IT-communication situation,...
Sedam BMS - Building Management System
BMS (Building Management System - The system for facilities management) is the future that you can live today.Sedam BMS solution provides complete building service management and facility monitoring from technical and business aspects. The system is distributed and can be supervised from any...
Customer Relationship Management (CRM)
Implementing the system for Customer Relationship Management (CRM) which comprises: Customer Data and Account Management, Product Catalogue, Knowledge Database, Activity Management, Sales Force Automation, Marketing Automation, Customer Support, Sedam Agent/Supervizor Desktop, Reporting.
Sedam Krat 24 - Financial Transactions
Each day, there are more and more participants of
electronic payment systems. Those participants need to
communicate with each other, although they use different communication
protocols (X.25, FrameRelay, SDLC, TCPIP, ..) and different message
formats (APAX30, ISO8583, SPDH, proprietary...
ICT Management
Service Management Analysis, design, implementation and optimisation of business processes according to the ITIL through consultations and the application of CA solutions (Service Desk, Service Desk Knowledge Tools, Change Management Suite, Service Level Management Suite, Asset Portfolio...
Security Management
Security Management Security management, current security analysis, design and implementation of comprehensive IT security systems using our own knowledge and CA solutions. All IT segments have been covered including the entities, meaning ICT system users (internal or external). We have divided the...