The traditional view is that telephone communication via a public telephone network is based on line commuting. Many companies and organizations implement their own internal telephone systems. Unfortunately, that means that a company has to build its own data network (internet, e-mail, etc) and make an additional charge for all telephone services to distant locations and partners.
In such situations the best solution is Unified Communications. UC is a simple infrastructure and cooperation tool that connects people and information via various types of technology.
UC system solutions offer several advantages:
- reduction in cost and network complexity, considering only a single network needs to be maintained
- reduction in cost of telephone services thanks to convergence of data that allows for a voice in an ip package to move down the data line which avoids the use of public telephone networks. This results in lower bills and a fast return on your investment
- simple addition of new or moving of existing telephone devices
- remote system control
- simple upgrade through applications and services such as ip contact center, video conferences etc
The use of VOIP technology creates significant shifts in contact center
technology and processess. Considering the platform for such solutions is based
on open industrial standards, the implementation of new functions is faster,
cost effective and poses a lesser risk when compared to traditional call
centers based on "classic telephone services".